When buying a second-hand device, it’s understandable to have questions about any potential issues the phone has had since launch and the refurbishing process. With newer model phones, buying refurbished can be a great way to save money whilst staying up to date with the latest technology on the market.
When the Samsung Galaxy S24 was released in January 2024, it was immediately met with high praise from reviewers. Samsung got recognition for the S24’s impressive camera, AI technology, long-lasting battery, and performance upgrades.
In Australia, the Galaxy S24 comes powered by the Exynos 2400 chipset. This chip allows the phone to feature a gorgeous 2340 x 1080 (FHD+) display with a smooth 120Hz display refresh rate. The phone also comes with the Xclipse 940 GPU, making it one of the best mobile devices for gaming.
Samsung has also tapped into artificial intelligence with the S24. It comes ready with Galaxy AI, Samsung’s new AI tool, which can translate in real-time, enhance and remaster photos, and assist with writing notes and emails.
On paper, the S24 sounds incredible and is a worthy addition to Samsung’s flagship line. However, every new smartphone model is bound to face problems.
Common Issues With The Samsung Galaxy S24 Since Release
Since the release of the Galaxy S24, Samsung users have reported a mix of software and hardware-related issues. The main concerns garnering the most attention on technology media sites include the display, the device’s camera, slow charging, speakers, and the phone overheating.
It’s important to note that Samsung has addressed most concerns through software updates and firmware upgrades. So, if you are interested in a refurbished S24 model, these issues won’t carry across.
Display
Since the S24 debuted, the most common issue at launch was with the phone’s display. Despite the gorgeous 6.2-inch screen powered by Dynamic AMOLED 2X, users reported a range of graphical bugs and that the display looked ‘washed out’ and ‘colourless’.
Samsung has addressed the ‘washed out’ criticism from the launch with various system updates, so it shouldn’t be an issue if you keep your S24 device updated. There is now a ‘vividness slider’ feature on the S24, so you can increase the ‘colour’ on the display.
The display issue related to graphical bugs was first pointed out on AndroidPolice. Hundreds of users were reporting that their phone’s display on higher resolution was causing grainy textures and displaying out-of-place and ugly horizontal bars on low brightness.
Slow charging
On online forums, charging-related issues have been cropping up for the Galaxy S24. These charger issues are a mix of software and hardware-related.
There seems to be an issue with supporting third-party chargers despite the chargers meeting the required standards and watts for the Samsung S24. The phone either won’t charge at all or will charge slowly. Currently, a temporary workaround for this is disabling the phone’s Battery Protection feature.
The other option if you’re experiencing slow charging is to buy an official 45W charger for the S24 from Samsung. Hopefully, this problem will be addressed in the future, as it’s a frustrating issue if you don’t own an official Samsung USB-C charger because all USB-C cords should be supported.
Camera
At launch, many users were critical of the S24’s camera, the app, as well as Galaxy AI not working as intended. Since then, Samsung has been rolling out patches improving the camera and adding more features.
These issues wouldn’t carry over to a refurbished S24 model, as the firmware updates would be available.
Overheating
Not many cases have been reported, but a few users on online communities have been experiencing their phones warming up and, in some cases, overheating. The most common cause for this is typically due to damaged or defective hardware.
If the cause is due to an internal hardware issue, this wouldn’t be a problem with a refurbished Galaxy S24. The team at OzMobiles thoroughly checks devices in the refurbishing process for any flaws, ensuring the device runs at optimal temperatures.
Does A Refurbished Samsung Galaxy S24 Have Any Issues?
A refurbished Samsung Galaxy S24 shouldn’t have any issues, and in some cases, can be better than buying the phone brand-new on release. For example, if you wait to purchase the S24 refurbished after time has passed since launch, you won’t have to deal with the common launch issues since you’ll have access to the latest software updates right away.
For example, at launch, with the screen display issues, Samsung has been releasing updates patching the graphical bugs and fixing the ‘washed out’ display. The same also goes for Samsung constantly improving the S24’s camera functionality and Galaxy AI tool.
None of the phone’s initial launch issues would carry over to a refurbished model. At OzMobiles, the team also puts all devices sold, including the S24, through a comprehensive 72-point quality check in the refurbishing process. Every phone is thoroughly inspected, and every component is checked to ensure there are no faults. Any defective hardware parts are replaced or fixed, and the phone is then tested to ensure optimal performance.
This refurbishment process is done in Australia, in our Melbourne headquarters, using Blancco testing software and genuine parts. With a refurbished phone, there’s also a quality guarantee that doesn’t come with buying a brand-new phone outright. This is because a professional checks over every component of the refurbished phone and ensures it is in top condition. At OzMobiles, there’s a battery life guarantee that our refurbished phones will always have a battery health of 80% or better.
Depending on the device, the refurbishing process can also result in an enhanced phone. As time goes on, more hardware information and common problems are published about a device. This means our team can use this information gathered post-launch during the refurbishing to implement preventative measures for any potential hardware or design issues.
Buy A Refurbished Samsung Galaxy S24 at OzMobiles
If you’re looking to purchase a refurbished Samsung Galaxy S24, Ozmobiles offers the best deals on used smartphones. If you find a better deal elsewhere, our team will beat that price by $10 (terms and conditions apply).
The devices also come with a battery life guarantee, a free 12-month warranty, and a 30-day risk-free return if there’s an issue or you change your mind. If you’re on a budget, you can also pay in instalments through services like Zip Pay and Afterpay.
All the devices we sell, including the rest of our refurbished Samsung Galaxy range, are extensively tested to comply with Australian standards. The devices are also completely cleared of any previous user’s data and factory reset.
OzMobiles is also transparent with its condition grading system. The phones come in different grades: new, ex-demo, excellent, and very good. It’s important to note the only difference between these grades is cosmetic. The phones are always 100% functional, with every component tested.
If you have any questions about our refurbished Samsung Galaxy S24 devices, our team is happy to answer any queries. Contact us today.
