Need to change or cancel your order shortly after placing it? No worries - OzMobiles can accommodate order cancellations provided that the order is cancelled before it has been shipped.

If you wish to cancel your order please submit a request here with your order number and reason for cancellation. Please note that we do dispatch orders at lightning speed and your order may already be on its way to you. Once it has left our warehouse we are unable to cancel the order.

If you receive your items and they appeared to be faulty or not as described we are pleased to offer our customers within the first 30 days of purchase:

- A replacement unit of the identical make and model as the original item ordered
- Return the broken unit to be repaired
- Store credit or a refund

Sometimes after using your purchase for a short while there may be something you don’t like. Therefore OzMobiles can certainly assist you with returning the device and helping you find something more suitable if returned within 30 days of purchase.

For a change of mind return, please contact our customer service team here with as much information as possible. One of our customer service consultants will be able to assist you in returning the phone. Our consultants are specialised in helping our customers find the perfect phone for their requirements.

Please note:

- OzMobiles is unable to offer change of mind returns for accessory purchases.
- In order to be eligible for the change of mind return scheme, the device must be sent back in its original condition complete with original box and accessories. A 15% re-stocking fee will apply for devices not returned in the original condition. If accessories are not in original condition we will deduct a 15% re-stocking fee or retail price of accessories, whichever value is greater.
- Device must not have any internal water damage, cosmetic damage or be iCloud/activation locked.
- Whilst OzMobiles recognizes a consumer's choice to choose any third party repairer for any repairs, OzMobiles reserves the right to inspect any previous repairs done on the devices and may reject any return that has evidence of a poor quality repair.
- Change of mind returns will be facilitated through a direct exchange for another product, refund or store credit.
- We will provide a free reply paid address to cover the cost of the return shipping. It is advised to package the return carefully and to add tracking to the parcel.
- Initial shipping costs are not refundable and will be deducted from the refund for change of mind refunds. For customers who chose free shipping, a shipping cost of $10.80 will be deducted from the refund. We are happy to waive this shipping cost should you choose a direct exchange or store credit to be used towards another order.

Refunds can only be made the same way the payment was received. No exceptions. Refunds will be reversed from the original transaction made - we cannot refund to a new card or bank account.

Please note: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.