Our office will be closed on the 23rd of October due to the Victorian public holiday. We will resume operations on the 26th of October and apologise for any inconvenience this may cause.

  • Locally Sourced
  • Free & Fast Shipping
  • 12 Months Warranty
  • 30 Day Free Returns

Good For
Your Pocket

When you buy from us, you’re sure to get yourself a good deal - without having to buy brand new!

  • When you buy refurbished, you’re able to save big!

  • If you’re on a tight budget but have been eyeing on
    a phone for a long time now, well, you can pay in installments.
    You can buy now, pay later with ZipPay

Price Beat Guarantee

Found a better deal somewhere else? We’ll beat that price by $10! To be eligible, the offer must be:

- 100% Australian Stock
- Include shipping and handling costs
- Be in a similar cosmetic condition
- Include same-day shipping
- Include 12 months warranty

If the device you saw on another website matches the criteria above and is offering you a lower price, send our customer service team a link via our LiveChat or Help Centre and we’ll give you a better offer!

*Offer excludes eBay, Facebook MarketPlace, and other auction sites.

Good For
Your Planet

98% of all our packaging is made from recyclable material so your planet benefits along with your pocket.

4 R’s: Refurbished, Reduce, Reuse and Recycle

By buying Refurbished, you’re able to Reduce the amount of e-waste in the environment by Reusing a device that can still last for years that comes in Recyclable packaging.

Good For
You

Our priority is you, that's why we focus on service & reliabilitynot just for our devices but also for our local support in Melbourne.

All stocks are locally sourced in Australia

We sell only 100% Australian stock. We don't import any stock, it's 100% locallysourced. You won't see any strange software on our devices, and you won'tbe rejected by manufacturers because the devices are "Imported".We want to provide our customers with quality devices that we know are100% genuine.

All our devices come with 12 months
OzMobiles warranty

If you’re worried about warranty coverage, fret not! We cover manufacturing faults, both software and physical that may occur with your device, this includes battery performance issues. The length of the warranty period is 12 months from the purchase of the device.
Please note, however, that this does not cover any damage that is caused by mishandled use or liquid damage - so be careful! If you also get your device repaired by any unauthorised third party, this will void your warranty.

As an added plus, for the extra careful you, we also offer the OzMobiles Extra Care for iPhones which gives you an additional 12 months of warranty coverage for your newly purchased iPhone. It offers the same coverage as our standard warranty, but for an additional 12 months so you can have peace of mind knowing you are covered.

Simply add OzMobiles Extra Care before purchasing your device, it's that easy!

Free and Fast Shipping

Need your device really quick? If you order a device before 12:30pm (AEST), we can ensure you that your device will be shipped out on the SAME DAY.

We have free (regular mail) shipping that ships from anywhere in Australia. We can also ship to any PO BOX or street address.

Or you can opt for the eParcel where you can expect your new device to arrive within 2-7 business days. NOTE: It may take longer for WA and rural areas.

If you really need your device as soon as possible, we also offer Express Post which takes only 1-2 business days of delivery time. NOTE: It may take longer for WA and rural areas - although it will still reach the destination faster than standard post.

Within 24 hours of your device being shipped, you should receive an automated email via Australia post with your tracking number. You may track your package by visiting the AusPost Tracking page and enter your tracking number.

Note: Free shipping does not include insurance, we recommend purchasing a shipping method with insurance for that peace of mind. The delivery times start the day after dispatch and do not include processing time for your order. For additional information regarding postage times, please visit the Australia post page here.

Battery Health Guarantee and the OzMobiles
Certified 72-Point Functional Check and Clean

We know that battery health is one of the biggest concerns for most people, and that's why we have the OzMobiles Battery Health Guarantee.

Every device we sell is tested thoroughly though our OzMobiles 72 Point Check process.

As part of our 72-Point Check, we test the batteries of the device, to ensure that your device is still in its peak performance of at least 85% battery health.

Anything that has less than 85% battery will be replaced with a genuine battery before being sold on OzMobiles.

All our devices come with 12 months
OzMobiles warranty

If you’re worried about warranty coverage, fret not! We cover manufacturing faults, both software and physical that may occur with your device, this includes battery performance issues. The length of the warranty period is 12 months from the purchase of the device.
Please note, however, that this does not cover any damage that is caused by mishandled use or liquid damage - so be careful! If you also get your device repaired by any unauthorised third party, this will void your warranty.

As an added plus, for the extra careful you, we also offer the OzMobiles Extra Care for iPhones which gives you an additional 12 months of warranty coverage for your newly purchased iPhone. It offers the same coverage as our standard warranty, but for an additional 12 months so you can have peace of mind knowing you are covered.

Simply add OzMobiles Extra Care before purchasing your device, it's that easy!

Battery Health Guarantee and the OzMobiles
Certified 72-Point Functional Check and Clean

We know that battery health is one of the biggest concerns for most people, and that's why we have the OzMobiles Battery Health Guarantee.

Every device we sell is tested thoroughly though our OzMobiles 72 Point Check process.

As part of our 72-Point Check, we test the batteries of the device, to ensure that your device is still in its peak performance of at least 85% battery health.

Anything that has less than 85% battery will be replaced with a genuine battery before being sold on OzMobiles.

Device conditions

Device conditions

We keep it transparent about our devices’ conditions so we’re able to manage your expectations. Below are the descriptions of each of the conditions we offer.

new
These devices are never used and come with they're full Manufacturer's Warranty. Some of them might have been opened for quality checks, however, they have never been activated.
ex demo
These are devices that have been used for demo purposes, customer returns, factory seconds or used briefly. They are in 'as new' condition with minimal/no marks on them.
good
Amazing condition both internally and externally. Minor signs of wear & tear, generally good condition including the screen. No chips/dents to the body.
avarage
Average wear & tear. There might be some minor scratches on the screen, but these devices are fully functional and offer exceptional value.
fair
Obvious wear & tear. Scratching on the screen and/or minor chips and dents around the edges. The most exceptional value for the price conscious consumer.

Local Pick Up in Melbourne

Need to get your device FAST? We offer a simple, easy and FREE Pickup service for customers located in the city of Melbourne.

• This offer is available for purchases of $149 or above and payment must be made in cash or credit card upon picking up the device
• All you need to do is place your order online and select the "Pickup" payment method
• Your order will be prepared within 2 hours of it being placed through our website. Once the order is ready we will send out an email and text message to let you know that your device is ready to be picked up.

• Pick up times are available Monday to Friday from 9am to 4:45pm (Excluding public holidays).
• Any orders placed after 3:30pm will not be available for same day pickup.
• Orders will be held for a period of 72 hours for your convenience.
We are located in Little Collins Street, Melbourne (Address will be given out once the order has been placed)

• Pick up times are available Monday to Friday from 9am to 4:45pm (Excluding public holidays).
• Any orders placed after 3:30pm will not be available for same day pickup.
• Orders will be held for a period of 72 hours for your convenience.
We are located in Little Collins Street, Melbourne (Address will be given out once the order has been placed)

Free 30-Day Returns

Found a fault in the device you purchased and you want to have it exchanged or refunded? Or probably you just simply changed your mind? Read below for further details about our 30-day Return Policy.

  • Warranty
  • Order Cancelations
  • 30 Day Refund Policy
  • Change of Mind
  • Refunds

Your warranty is provided by OzMobiles (Registered at PO Box 24, FLINDERS LANE VIC 8009). Your warranty is 12 months from the day of purchase. We will provide a free reply paid address to cover the cost of the return shipping. Please email our friendly support team via this link to discuss all available solutions. For a speedier return please include as much information as possible, including faults experienced and photos where required.

Please note:

  • In order to receive a full refund the device must be sent back in its original condition complete with accessories. If a device is returned without accessories we will deduct a 15% re-stocking fee. If it is returned with significant physical damage the reasonable cost of repair will be charged.
  • Our technicians must be able to verify the reported fault with the device. If no fault is verified the device will be returned to the customer.
  • Device must not have any internal water damage, cosmetic damage or be iCloud/activation locked.
  • Whilst OzMobiles recognizes a consumer's choice to choose any third party repairer for any repairs, OzMobiles reserves the right to inspect any previous repairs done on the devices and may reject any return that has evidence of a poor quality repair. We will be unable to offer an in-warranty repair or replacement on any component that has been repaired by a third party, however we may be able to offer a paid repair in this situation alongside any needed warranty repairs
  • A return authority (RA) must be obtained prior to sending the product(s) back. If a customer has not contacted us prior to sending the product(s) back, or have not sufficiently obtained an RA number, OzMobiles will reject the return and return the parcel to the sender. OzMobiles also will take no responsibility for any items lost or damaged in transit if sent to OzMobiles without an RA number.
  • We will provide a free reply paid address to cover the cost of the return shipping. It is advised to package the return carefully and to add tracking to the parcel.

If your device develops a fault from normal use within the OzMobiles warranty policy, we can offer free exchanges or repairs during this timeframe. Please see our warranty page for full details on this process.

Need to change or cancel your order shortly after placing it? No worries - OzMobiles can accommodate order cancellations provided that the order is cancelled before it has been shipped.

If you wish to cancel your order please submit a request here with your order number and reason for cancellation. Please note that we do dispatch orders at lightning speed and your order may already be on its way to you. Once it has left our warehouse we are unable to cancel the order.

If you receive your items and they appeared to be faulty or not as described we are pleased to offer our customers within the first 30 days of purchase:

  • A replacement unit of the identical make and model as the original item ordered
  • Return the broken unit to be repaired
  • Store credit or a refund

Sometimes after using your purchase for a short while there may be something you don’t like. Therefore OzMobiles can certainly assist you with returning the device and helping you find something more suitable if returned within 30 days of purchase.

For a change of mind return, please contact our customer service team here with as much information as possible. One of our customer service consultants will be able to assist you in returning the phone. Our consultants are specialised in helping our customers find the perfect phone for their requirements.

Please note:

  • OzMobiles is unable to offer change of mind returns for accessory purchases.
  • In order to be eligible for the change of mind return scheme, the device must be sent back in its original condition complete with original box and accessories. A 15% re-stocking fee will apply for devices not returned in the original condition. If accessories are not in original condition we will deduct a 15% re-stocking fee or retail price of accessories, whichever value is greater.
  • Device must not have any internal water damage, cosmetic damage or be iCloud/activation locked.
  • Whilst OzMobiles recognizes a consumer's choice to choose any third party repairer for any repairs, OzMobiles reserves the right to inspect any previous repairs done on the devices and may reject any return that has evidence of a poor quality repair.
  • Change of mind returns will be facilitated through a direct exchange for another product, refund or store credit.
  • We will provide a free reply paid address to cover the cost of the return shipping. It is advised to package the return carefully and to add tracking to the parcel.
  • Initial shipping costs are not refundable and will be deducted from the refund for change of mind refunds. For customers who chose free shipping, a shipping cost of $10.80 will be deducted from the refund. We are happy to waive this shipping cost should you choose a direct exchange or store credit to be used towards another order.

Refunds can only be made the same way the payment was received. No exceptions. Refunds will be reversed from the original transaction made - we cannot refund to a new card or bank account.

Please note: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.