Do you need to change or cancel your order shortly after placing it? No worries - OzMobiles may be able to cancel your order if you send a cancellation enquiry immediately after purchase.

If you wish to cancel your order, please select "Cancel My Order" in the drop-down menu on this page (click here). Please mention if you would like an instant store credit to quickly make another order. Please note, refunds can take 3-5 business days to appear on your statement.

We do dispatch orders at lightning speed, so it may be too late to cancel. Once it has been prepared for dispatch, we are unable to cancel the order. We can still arrange a postage-paid return if necessary.

Note: Change of mind cancellations to international shipments may be subject to a cancellation fee deduction if we have already paid for your shipping label.

If your device is faulty, you may request a return under warranty.

- If your device is verified faulty, we may offer a replacement device, a store credit, or a refund, depending on the situation, the age of your order, and your preference. We do not offer repairs, and will need to consider what is "reasonable durability" for your specific purchase. This is at least 12 months from the purchase date for all items purchased from OzMobiles Pty Ltd.

- How long you can expect a particular item to last depends on a number of factors, including the nature of the item, which can include the materials used or composition of the components, whether the item is a new item or a factory second, the price of the item, statements made about the item, either on the packaging or by the supplier or manufacturer, and any other relevant circumstances.

Please click here to request a return and note which of the above options you would prefer. Please do not return the items until you have received return instructions via email.

For your peace of mind, OzMobiles is happy to accept electronic device change of mind returns within 30 days of purchase.

Please click here to request a return. After your return has been authorised, we will provide a free express return label via email to cover the cost of the return shipping. For a speedier return process, please include as much information as possible, including faults experienced and photos, where applicable.

Please note:

- The change of mind policy is applicable only to electronic devices such as mobile phones, tablets, computers and watches. Due to the high cost of shipping and returns processing, OzMobiles is unable to offer change of mind returns for accessory purchases (cases, chargers, power banks, etc.).

- Screen protector installation and new battery installation services are non-refundable.

- Express shipping and transit insurance fees are non-refundable.

- Return authorisation must be obtained via email prior to sending the product(s) back. Unauthorised returns will not be sent to the correct address and may be lost. OzMobiles takes no responsibility for any lost items if you do not use our provided return label.

- The device must be sent back unlocked and in its original condition. We cannot approve returns if the device is locked to your account, damaged by the user, or damaged by liquid ingress. New condition items must be unopened and resellable as new.

- A $30 restocking fee will be deducted from 30 day change of mind refunds to partially cover our processing costs. We will waive this restocking fee if you are willing to accept a store credit for a future purchase. An additional $50 may be deducted from the refund if all accessories are not returned in their original condition.

- OzMobiles is not liable for damage caused during return transit. Please properly secure your device(s) to prevent damage.

Refunds can only be processed to the original payment method. We are not able to make exceptions.

Please note: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.