We know that battery health is one of the biggest concerns for most people, so that is why we offer the OzMobiles Battery Health Guarantee. On arrival, your ex-demo or pre-owned phone could have anywhere between 80% and 100% of its original battery performance, but if it ever drops below 80% health during your warranty period (at least 12 months) we're happy to arrange for it to be replaced or repaired for free.

To check the battery health of your iPhone:

Go to Settings > Battery > Health. This page will show you the battery health percentage of your iPhone. 

To check the battery health of your newer model Samsung phone:

1. On your Galaxy phone, swipe up from the bottom to open your app drawer, then tap on the Samsung Members app. It is usually in your "Samsung" app folder. You may need to download the Samsung Members app again from the Google Play store if you have uninstalled it.
2. After opening the app, tap Support in the bottom right corner of the screen.
3. Tap "Get started" on the Phone diagnostics card. Your phone will automatically check all phone components, including the battery. Skip any unnecessary tests by clicking "skip test" or using the back gesture/button.
4. Once the diagnostics are complete, tap Battery status (the first test).
   

To check the battery health of your Android or older model Samsung phone:

Download the Accubattery App, let the battery drain to no more than 10%, then fully charge it to 100% and check the "health" section of the app. 

If you have any concerns about your device's battery health, please feel free to submit an enquiry. Please send a screenshot of the health page for extra fast service.