Terms & Conditions

Current as of July 16, 2020

Simple, secure and convenient online purchases

Simple, secure and convenient online purchases

OzMobiles provides 4 convenient payment options for our customers

Click & collect / pickup (Victorian customers only)

Click & collect / pickup (Victorian customers only)

If you want to pick-up your device and you're located within Victoria select the "Pickup (VIC only)" option. You will be able to pick up your device(s) within 2 hours. You will be sent a text message and an email as soon as your device(s) are ready to collect. We're located in Little Collins Street Melbourne - full address will be given once you have placed the order.

You will need to place an order on the website to place a Pick Up order. We don't accept payment via cash or card in-store.

Paypal

Paypal

Select the option with the PayPal logo/text and follow the prompts. You don't need to have a PayPal account to use PayPal / pay via your credit card with PayPal.

Zip Pay

Zip Pay

Buy now, pay later!

You can now purchase a device from our website, and pay in easy instalments. Select Zip Pay during the checkout process and follow the prompts.

Afterpay

Afterpay

Another buy now, pay later option for you.

If you have an Afterpay account, you may pay in 4 fortnightly instalments that are interest-free! Once Afterpay payment option is selected at checkout, you will be redirected to your account to finish the transaction.

Apple Pay

Apple Pay

If you have an Apple Pay account, you may use your account for making a transaction with us.

Google Pay

Google Pay

You may select the option to pay via Google Pay at checkout.

Shop Pay

Shop Pay

If you have a Shop Pay account - where it already stores your payment details (so no need to fill it up again), you may select this option at checkout.

Credit Card (note: Authentication Process Required)

Credit Card (note: Authentication Process Required)

We offer an option to pay via Mastercard or Visa via our credit card option on our website.

In recent times we have experienced a high number of sales from fraudulent credit cards. To protect our customers and ourselves, we have implemented a requirement for customers to verify their identity with our additional checks to ensure the card ownership. We will contact you via email or phone call should we require any additional details from you.

If you have failed our check, and is unable to push through with the transaction, you may try other modes of payment. We strictly enforce that you successfully fill in the correct details, else we will not process your order.

Shipping

Shipping

If you wish to receive free express delivery please select the FREE EXPRESS POST option. You will be not be charged for the delivery fees. This may take one to three days to arrive depending on where in Australia you are located.

Returns

Returns

30-day returns - faulty devices

If you receive your items and they appeared to be faulty or not as described we are pleased to offer our customers within the first 30 days of purchase:

• A replacement unit of the identical make and model as the original item ordered

• Return the broken unit to be repaired

• A store credit or a refund

Please reach out to us to discuss all available solutions. For a speedier return please include as much information as possible, including faults experienced and photos where required.

Please note:

• In order to receive a full refund, the device must be sent back in its original condition complete with original box and accessories. If returned without box and accessories we will deduct a 15% re-stocking fee

• Our technicians must be able to verify the reported fault with the device. If no fault is verified the device will be returned to the customer.

• Device must not have any internal water damage, cosmetic damage or be iCloud/activation locked.

• Any signs of tampering or unauthorised third party repairs will be rejected and the device will be returned to the customer.

• A return authority (RA) must be obtained prior to sending the product(s) back. If a customer has not contacted us prior to sending the product(s) back, or have not sufficiently obtained an RA number, OzMobiles will reject the return and return the parcel to the sender. OzMobiles also will take no responsibility for any items lost or damaged in transit if sent to OzMobiles without an RA number.

• We will provide a free reply paid address to cover the cost of the return shipping. It is advised to package the return carefully and to add tracking to the parcel.

Warranty period exchanges and repairs

Warranty period exchanges and repairs

If your device develops a fault from normal use within the OzMobiles warranty policy, we can offer free exchanges or repairs during this timeframe. Please see our warranty page for full details on this process.

Order Cancellations

Order Cancellations

Need to change or cancel your order shortly after placing it? No worries - OzMobiles can accommodate order cancellations provided that the order is cancelled before it has been shipped.

If you wish to cancel your order please immediately log a new request with our team with your order number and reason for cancellation here. Please note that we do dispatch orders at lightning speed and your order may already be on its way to you. Once it has left our warehouse we are unable to cancel the order.

Change of Mind

Change of Mind

Sometimes after using your purchase for a short while there may be something you don’t like. Therefore OzMobiles can certainly assist you with returning the device and helping you find something more suitable if returned within 30 days of purchase.

For a change of mind return please contact our customer service team through this page with as much information as possible. One of our customer service consultants will be able to assist you in returning the phone. Our consultants are specialised in helping our customers find the perfect phone for their requirements.

Please note:

• OzMobiles is unable to oxffer change of mind returns for accessory purchases.

• In order to be eligible for the change of mind return scheme, the device must be sent back in its original condition complete with original box and accessories. A 15% re-stocking fee will apply for devices not returned in the original condition. If accessories are not in original condition we will deduct a 15% re-stocking fee or retail price of accessories, whichever value is greater.

• Device must not have any internal water damage, cosmetic damage or be iCloud/activation locked.

• Any signs of tampering or unauthorised third party repairs will be rejected and the device will be returned to the customer.

• Change of mind returns will be facilitated through a direct exchange for another product, refund or store credit.

• We will provide a free reply paid address to cover the cost of the return shipping. It is advised to package the return carefully and to add tracking to the parcel.

• Initial shipping costs are not refundable and will be deducted from the refund for change of mind refunds. For customers who chose free shipping, a shipping cost of $10.80 will be deducted from the refund. We are happy to waive this shipping cost should you choose a direct exchange or store credit to be used towards another order.

How are refunds processed?

How are refunds processed?

Refunds can only be made the same way the payment was received. No exceptions. Refunds will be reversed from the original transaction made - we cannot refund to a new card or bank account.


Current as of July 16, 2020
How we rate our devices
Never used and come with their full Australian Manufacturer's Warranty. Some might have been opened for quality checks, but they have never been activated.100% fully functional, and network unlocked to all Australian carriers.
It is in 'As New' condition with very faint to no marks on the device.100% fully functional, covered by our 12 months warranty, and network unlocked to all Australian carriers.
There may be minor scratches on the screen that are not visible from arm's length. There can be some small dents on the body. 100% fully functional, covered by our 12 months warranty, and network unlocked to all Australian carriers.
There can be visible scratches on the screen from arm's length and dents around the body. These devices offer exceptional value.100% fully functional, covered by our 12 months warranty, and network unlocked to all Australian carriers.
These devices are refurbished and renewed by Apple. They are in “like new” condition, refurbished with genuine Apple replacement parts and come with 12 month Apple warranty.