Our mobile phones are available in new and refurbished conditions. The condition of the phone is stated on the product, which includes ex-demo, excellent, new and very good. (Refer to phone conditions page if required).

The average lifespan of refurbished phones sold on OzMobiles can vary depending on the model, condition, and usage. However, all refurbished phones sold on OzMobiles are thoroughly tested and come with a warranty.

Yes, OzMobiles has a comprehensive support section on the website that includes guides and resources to help troubleshoot any issues with our refurbished phone. You can also contact our customer service team for additional support or concern.

OzMobiles offers a 12-month warranty, battery life guarantee and 30 day risk-free returns for all mobile phones purchased, which covers any manufacturing defects or faults. Ozmobiles also offer a 30-day return policy for mobile phones purchased if it’s faulty, not as described or even if you changed your mind

OzMobiles aims to deliver the mobile phone within 2-5 business days after the order has been placed. Alternatively, you can choose to receive your item faster by using our free pick up service in our Melbourne store or free express shipping. Check out our shipping information here. (link to shipping page).