Why should I buy a phone from OzMobiles? Is OzMobiles Trustworthy?

Well, we're a bit biased... :)


We feel a bit silly writing this article as we don't really like talking about ourselves, but we just love offering value to Aussie's and want to share some insights in the industry and how we operate.

Unlike marketplaces, we carefully buy our stock locally, and own the process from start to finish.

We buy, test, grade, check, clean, pack and support you if anything goes wrong. So not only are you getting huge savings on your next refurbished device, but you're also getting a superb buying experience - just like if you were to buy brand new from the big stores. 

Still not sold? Here are 8 reasons why you should trust and buy from OzMobiles: 

1. We have over 20 years experience

We have been operating in the mobile phone space for 20 years, and specialise in sourcing the best value possible for anyone looking for a great smartphone deal. We have sold to over 150,000 customers over the last 10 years.


2. Over 7,000+ Trusted Reviews

We have over 7,000 TrustPilot ratings and not only do we sell and own the phones that we're selling, we procure them, we test them using Blancco software for our 72-point check, we grade them ourselves, we pack them and support after sales service. We understand how to support customers when things go wrong, because we have purchased the devices ourselves and understand what we're selling.


3. 12-Month Warranty (Option to extend to 24-month warranty) 

Every device that you purchase will come with a 12 month warranty, so at any time you encounter any issues with your device, our customer service team will be more than happy to assist you. You also have the option to extend it to 24 months at just a small cost. 

On top of that, most of our high end devices like our iPhone 11's and iPhone 12's not only come with a 12 month warranty from OzMobiles, but can be returned to Apple itself for any manufacturing faults as they will still have the remaining Apple warranty. 


4. Great service - SAME DAY FREE EXPRESS SHIPPING

Anyone can buy a cheap phone, but we provide great service and value. As soon as you place an order, our staff work hard to pack your device and get it out for same day delivery because we know you don't want to be without a phone for long.


5. 30 Day FREE easy returns

We want our customers to be happy, and know that the only way we can continue to sell cheap phones is to have customers that love our products, love saving money and love the after sales service that they tell their friends and family about their experience. This is why we offer everyone free 30 day easy returns, because we're so sure you will be happy with our grading and service, and we want you to feel secured when you purchase from us.


6. Our products are sourced LOCALLY

We are proud that all of our phones are sourced LOCALLY, mostly from Australian Trade-In and Buy-Back programs. This means that the quality of the phone you get will be far superior from that of an overseas device. An overseas device is far more likely to have non-genuine parts.


7. Flexible payment terms

We offer the standard credit card payments, but also Buy Now Pay Later options such as PayPal Pay in 4, Afterpay, Zip Pay. This means you can pay the phone off in 4 easy instalments, or pay off over 12 months with ZipPay.

8. TRADE-IN/SELL Your Old Device

If you buy a new device from us, you will also be sent a satchel so that if you have an old phone, you can send it in to us at any time in exchange for cash! Visit our Buy Back portal here


Have any questions or want to share your feedback? Send us a message on our Help Centre, we always welcome your feedback. 

How we rate our devices

A refurbished device that is 100% fully functional.

Scratches may be visible on the screen from arm's length, plus minor dents. Exceptional value.

A refurbished device that is 100% fully functional.

Screen in good condition, with very minor scratches/scuffs visible at arm's length.

100% Fully Functional.

The device is in 'As New' condition with very faint to no marks on the device.

Never used and come with their full Australian Manufacturer's Warranty. Some might have been opened for quality checks, but they have never been activated.

These devices are refurbished and renewed by Apple. They are in “like new” condition, refurbished
with genuine Apple replacement parts and come with 12 month
Apple warranty.