As the cost of living goes up and technology is getting more expensive, buying a refurbished phone is becoming a more attractive alternative. It allows buyers to stay up-to-date with the latest tech at a fraction of the price, and it’s also better for the environment.
However, concerns about preowned phone security are normal when buying a second-hand device. In this article, we’ll be covering the safety of buying used phones, how to ensure your data is secure, and things to look out for.
Statistics from the Australian Government report that cybercrime is on the rise, with an increase of 32 per cent from 2021 to 2022. So, it’s natural to be worried about cyber safety and the security of your data.
In most cases, buying a refurbished phone is perfectly safe, especially if you get it from a reputable seller. As part of the refurbishment process, phones are typically factory reset and completely cleared of any previous user’s data, which should include any potential security risks.
The biggest risk of buying a preowned smartphone comes when you purchase it from an individual or untrustworthy source. Below, we’ve outlined how second-hand phones can potentially compromise user data and where to find reputable sellers.
Do Second-Hand Phones Compromise User’s Data?
You can save a lot of money buying a used iPhone or Android device, but it’s important to do research beforehand and consider preowned smartphone security. Buying an outdated phone can pose security flaws, and buying from a non-reputable seller can be a risk.
While it doesn’t necessarily compromise a user’s data, an outdated phone no longer receiving software support also means it won’t get security updates. Whenever a hacker discovers a new exploit in a phone’s software, manufacturers issue security updates to patch it up.
Phone security is a continual cycle of identifying exploits and patching them up before hackers and cybercriminals can circumvent them. So, if you purchase an outdated phone that no longer receives support, it’s an important factor to keep in mind.
That said, most phones receive 5–7 years of support after they are released. So, even if you’re buying a refurbished device that’s a few generations behind, you’d be safe.
The other risk is buying a second-hand phone that hasn’t had its previous user data cleared and hasn’t been factory reset. This shouldn’t be an issue if you’re buying a refurbished device from a store like OzMobiles. However, it is more common when buying from an individual off markets like Gumtree.
In these cases, it can still be possible for the previous user(s) to access information and data on the phone. A good rule to stick by whenever you buy a second-hand phone is to factory reset and wipe the data, even if the seller says they already have.
It’s important to note that while a refurbished phone can be hacked, this isn’t unique to refurbished devices. Any phone, whether new or refurbished, is susceptible to exploits if not properly secured.
How To Ensure Data Isn’t Compromised
If you’re buying a refurbished phone, there are a few things you can do to ensure your data isn’t compromised.
Firstly, when you buy a refurbished phone, always factory reset and clear all previous data. While the risk of pre-installed malware or a previous user accessing the phone is extremely low, this will remove that.
Secondly, you want to update your phone regularly, which applies to both new and refurbished devices. Always install the latest software updates and security patches.
Lastly, consider installing reputable security apps to add another layer of protection against malware, phishing attempts, and other malicious activities. Some security apps can monitor threats in real time and alert you if anything happens.
Things To Look Out For When Buying A Refurbished Phone
When shopping for a new (refurbished) phone, it’s essential to feel confident and informed about the purchase. Below, we’ve compiled a list of things to look out for.
Seller reputation
When purchasing a refurbished phone, we always recommend looking at the seller's reputation. There are a few ways you could do this, with the best options being checking out customer reviews for the store on Google or sites like Product Review.
Reviews will give you a good idea of the seller’s trustworthiness and other customers' experiences with their devices. We recommend only going with sellers with at least 4–5 stars.
Service & Support
An essential factor to consider when buying a refurbished device is whether the phone seller offers customer support and service. Ideally, you want a seller who offers responsive customer support and is happy to answer any questions, such as regarding the condition of the device and security measures.
It’s also worth checking if the seller offers technical support or repair services. A green flag that you’ll get a good refurbished device is if the seller is confident in its product and offers reliable support.
Quality Assurance
Quality assurance is an aspect to look out for when buying a refurbished phone. You’re more likely to get a good phone from a seller who stands behind its products and provides a warranty.
For example, the refurbished phone store OzMobiles offers a 12-month free warranty for all its products, a battery life guarantee, and a risk-free return period. This can be especially useful if you suspect a data or security issue and want to contact the seller or potentially return a device.
It’s also essential to check for certifications indicating the phone has officially gone through testing and inspection. A reputable seller should hold a certification from an organisation and provide transparency with their refurbishment process.
Don’t be afraid to ask questions
A reputable seller or store is always willing to answer questions about the products they’re selling, and the same goes for refurbished phones.
If you have any concerns about the condition of a device they’re selling and the safety measures they take to keep the phone secure, send them questions. If a seller refuses to answer any questions, it’s a sign they could be trying to hide something.
Trust your gut
Lastly, when it comes to purchasing a second-hand phone, trust your gut. If you feel like something is off, or if a seller is being shady or avoiding questions, find another store. Although it is rare, the last thing you want is a security breach or insecure data.
Buy Safe And Secure Refurbished Smartphones at OzMobiles
If you’re looking for safe and secure refurbished smartphones, including the latest iPhones and Samsung’s Galaxy range, you can shop confidently with OzMobiles. We extensively check all of our phones, factory reset the devices, and wipe all previous user data for maximum security.
When you purchase a phone from us, you get a guarantee that there is no physical tampering and the device itself is completely fresh software and data-wise. Our devices also come with a free 12-month warranty and 30-day risk-free return.
If you have any questions about our refurbished devices or security measures, feel free to contact our team. We’d be happy to answer any questions and help you find the right phone.
