These steps are mandatory. We will not be able to process your return if you are unwilling/unable to unlock your device. The returns process will be delayed by several days if you fail to unlock the device before our returns department receives it.

If you still have your iPhone or iPad

Follow these steps to unlock your device and remove your personal information.

Remove your personal information from your device

  1. If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
  2. Back up your device.
  3. Sign out of iCloud and the iTunes & App Store. 
    • If you're using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off.
    • If you're using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.
  4. If you're switching to a non-Apple phone, deregister iMessage.
  5. Go back to Settings and tap General > Transfer or Reset [device] > Erase All Content and Settings. If you turned on Find My [device], you might need to enter your Apple ID and password. If your device uses eSIM, choose the option to erase your device and the eSIM profile when asked.
  6. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].
  7. Remove your old device from your list of trusted devices.

When you erase your iPhone or iPad, Find My [device] and Activation Lock are turned off. 

Forgot your Apple ID or your Apple ID password?

If you can no longer access your iPhone or iPad

If the steps above weren't completed, use these steps:

  1. If you're using iCloud and Find My [device] on the device, sign in to or the Find My app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account.
  2. If you're switching to a non-Apple phone, deregister iMessage
  3. If you're using Apple Pay, you can remove your credit or debit cards at Choose Account Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove.
  4. Remove your old device from your list of trusted devices.

Please send us a message and do not post the device if you are having trouble completing these steps. We are happy to help, and completing these steps in advance whilst the phone is still in your possession will allow us to assist you as quickly as possible.



How we rate our devices

A refurbished device that is 100% fully functional.

Scratches may be visible on the screen from arm's length, plus minor dents. Exceptional value.

A refurbished device that is 100% fully functional.

Screen in good condition, with very minor scratches/scuffs not visible at arm's length.

100% Fully Functional.

The device is in 'As New' condition with very faint to no marks on the device.

Never used and come with their full Australian Manufacturer's Warranty. Some might have been opened for quality checks, but they have never been activated.

These devices are refurbished and renewed by Apple. They are in “like new” condition, refurbished
with genuine Apple replacement parts and come with 12 month
Apple warranty.