Important announcements and alerts
The effects of the COVID-19 Pandemic have been far-reaching, and we at OzMobiles are devastated to see the impact that this is having on the health and wellbeing of our fellow Australians. We hope that in this stressful time all of our customers and those closest to them are safe and well.
At this time OzMobiles is still fully operational, with orders still shipping every single business day. We have implemented new hygiene practices in the office to ensure the safety of our team and our customers.
Please note, that there have been changes to Signature on Delivery packages of Australia Post which are out of our control. This has been implemented as a safety measure for Australia Post staff, and Australia Post have advised the following:
"Further, to minimise the risk of contracting or spreading coronavirus, all parcels – be it at a post office or at a residence – will no longer require a signature for delivery or collection."
It has come to our attention that some of our customers are experiencing delays in the arrival of their parcels by 1-2 business days for both Standard and Express shipping. We are ensuring that your parcel is shipped out from our office within 24 hours of receiving your order, however, shipping time is beyond our control. Rest assured, our teams are continuously monitoring the status of your parcels to make sure they arrive at your chosen address.
As of the 28th of October, we are pleased to be re-opening our doors for our Melbourne pick up option - while still adhering to rigorous safety practices.
Our pick up option has changed. All our customers will now need to pay online before filing for a pick up. As part of our validation process, if you chose to pay via Credit Card, kindly present the card you used for the transaction to our staff member upon pick up.
Please note that we’re still observing social distancing, so only up to 4 people at a time are allowed to pick up their devices.
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