Why should I buy a phone from OzMobiles? Is OzMobiles Trustworthy? - OzMobiles
We love offering value to Aussie's and want to share some insights from the industry and how we operate.

Telstra, Vodafone and Optus have some awesome deals on NEW phones on plans, but if your looking for a Pre-Owned / Used / Second Hand / Refurbished mobile phone you've come to the right place.

Apple also sell refurbished phones, but mostly new phones. Buying Refurbished is the most sustainable way to go these days.

Unlike marketplaces such as Catch.com.au, eBay, Kogan - we buy our stock locally, and own the process from start to finish.

Sourced locally, tested locally, packed locally, shipped from the heart of Melbourne any supported with local staff. We have a team of experts that know what a good quality phone looks like, and know how to support and advise if something goes wrong.

We buy, test, grade, check, clean, pack and support you if anything goes wrong. So not only are you getting huge savings on your next refurbished device, but you're also getting a superb buying experience - just like if you were to buy brand new from the big stores. 

Still not sold? Here are 14 reasons why you should trust and buy from OzMobiles: 

1. We have over 20 years experience

We have been operating in the mobile phone space for 20 years, and specialise in sourcing the best value possible for anyone looking for a great smartphone deal. We have sold to over 300,000 customers over the last 10 years, most of our customers are repeat customers for a reason. Success for us is you coming back to buy a phone again, and again. We will always go out of our way for repeat customers, if you check our reviews you will see what people are really saying about OzMobiles.

2. Over 10,000+ Trusted Reviews

We have over 10,000 TrustPilot ratings and not only do we sell and own the phones that we're selling, we procure them, we test them, we grade them ourselves, we pack them and support after sales service. We understand how to support customers when things go wrong, because we have purchased the devices ourselves and understand what we're selling.

3. 12-Month Warranty (Option to extend to 24-month warranty)

Every device that you purchase will come with a 12 month warranty, so at any time you encounter any issues with your device, our customer service team will be more than happy to assist you.

You also have the option to extend it to 24 months at just a small cost.

Our 24 month OzMobiles extra care warranty will also cover you if you accidentally physically damage your phone for a small service fee, details available in our terms and condition page.

On top of that, most of our high end devices like our iPhone 11 and iPhone 12 and iPhone 13 not only come with a 12 month warranty from OzMobiles, but can be returned to Apple for any manufacturing faults as they will still have the remaining Apple warranty. Just head to the genius bar around Australia, you can book support here.

Why would you want to buy a phone anywhere else, that does not have Apple warranty and genuine original parts?

4. Great service - SAME DAY FREE EXPRESS SHIPPING (Before 12.30pm)

Anyone can buy a cheap phone, but we provide great service and value. We have grown our business by taking care of people, it's a service business just as much as it is a phone business.

As soon as you place an order, our staff work hard to pack your device and get it out for same day delivery because we know you don't want to be without a phone for long. As long as you purchase it before 12.30pm Monday to Friday, we will ship it the same day. We ship via Australia Post, and we send you a tracking number which can be tracked here

We ship to any land address and PO BOX's.

It takes approx 2-3 days to receive your order if your in close to a city or in a metro area. It can take up to 4 days if you are in WA or SA.

5. 30 Day FREE easy returns

We want our customers to be happy, and know that the only way we can continue to sell cheap phones is to have customers that love our products, love saving money and love the after sales service that they tell their friends and family about their experience.

This is why we offer everyone free 30 day easy returns, because we're so sure you will be happy with our grading and service, and we want you to feel secured when you purchase from us.

You might be unsure of the condition of the phone, so rest assured if your not happy you can get in touch with us from our Help centre and request a refund.

6. Our products are sourced LOCALLY

We are proud that all of our phones are sourced LOCALLY, mostly from Australian Trade-In and Buy-Back programs.

This means that the quality of the phone you get will be far superior from that of an overseas device.

Beware of Overseas Device(s)
We sell only Australian Stock, unike other shonky second hand online shops we only use genuine manufacturing parts. Be careful when buying from online marketplaces such as ebay.com.aumydeal.com.au or Kogan.com.au as you may end up with an inferior mobile phone from overseas, that does not work well with Australian networks, has non-genuine parts which will wear out quickly.

There are a lot of cheap overseas knockoffs which may appear to be a great deal at first, but will have messages coming up when you turn them on about certain parts being non-genuine such as a battery or an inferior LCD. These will deteriorate very quickly and leave you out of pocket.

Don't risk it, ask your seller - "Are your products Australian, locally sourced?" If not, you know why it's cheap :-)

You spend a lot of your time using your phone, why risk it with an inferior knock off from overseas


Our prices for high quality, premium refurbished/second hand device(s) are cheap. In fact, they are so cheap we guarantee that, if you see a better deal we will beat it by $10.

Found a better deal somewhere else? We’ll beat that price by $10!
To be eligible, the offer must be:

- 100% Australian Stock
- Include shipping and handling costs
- Be in a similar cosmetic condition
- Include same-day shipping
- Include 12 months warranty

If the device you saw on another website matches the criteria above and is offering you a lower price, send our customer service team a link via our LiveChat or Help Centre and we’ll give you a better offer!

*Offer excludes eBay, Facebook MarketPlace, and other auction sites.

8. Flexible payment terms

OzMobiles offer several ways to pay including Credit Card, and several Buy now, pay later options.

You can pay via PayPal and pay the item off straight away, OR you can pay the item off in 4 easy installments using PayPal Pay in 4.

OzMobiles offer Afterpay, where you can pay in 4 easy installments.

OzMobiles offer Zip, giving you the flexibility to Pay for your device over a 12 month period. Please note Zip may perform some very small credit checks.

9. TRADE-IN/SELL Your Old Device

If you buy a new device from us, you will also be sent a satchel so that if you have an old phone, you can send it in to us at any time in exchange for cash! Visit our Buy Back portal here.

Use your old unwanted phone to trade in and get the one you want faster.

10. 100% Secure Payments
OzMobiles use a 100% safe and secure checkout system so your details are safe. OzMobiles do not store credit card details, it is processed through a third party processor Shopify.

11. All phones are 100% Unlocked
None of the devices we sell are locked. They are completely free of any contracts, and have no iCloud locks, no carrier locks so you can use them with any carrier and use them overseas.

12. Good for the planet - more sustainable than buying new  

Buying Refurbished/Used is a great way to reduce the impact on the environment. Did you know that brand new phones produce up to 80% more cO2 than a used device?

Not only is a much cheaper option, where you can save up to 50% but it's great for the planet to buy refurbished.

We are proud that our packaging is 100% recyclable. There is no foam of padded within the box, the devices are carefully protected by layers and layers of condensed cardboard.


Thanks for checking our our blog, and don't forget we have a huge range of accessories like AirPod's, Bodyguardz cases that are 70% off RRP, Original Apple accessories, and much more all available on our site here


OzMobiles has an awesome loyalty reward program, it's so easy to earn points and redeem your points for up to $50-$100 off future orders.

* For creating an account you can earn 200 points, you get 1 point for every dollar spent.
* You can earn 100 points if you follow OzMobiles on 
* 100 points if you like us on Facebook
* 200 points if you share a link on your 
Facebook about them and 500 points when you have a birthday :-) If it's your birthday today HAPPY BIRTHDAY! :)

The program is available here

Have any questions or want to share your feedback? Send us a message on our Help Centre, we always welcome your feedback.