Important Announcement: In lieu of Covid-19, we have temporarily stopped our Melbourne Pickup option. All orders will be shipped out to your chosen address instead. You might also experience a delay of arrival of your parcel by 1-2 business days for both Standard and Express shippings. We have received reports of such incidents and we apologise for this inconvenience. Please note that this is beyond our control, however, we are closely monitoring the shipments to ensure that you receive your parcels. 

Click HERE to read the latest updates from us about Covid-19. 

OzMobiles Standard Warranty

Our warranty covers any manufacturing faults, both software and physical that may occur with your device, this includes battery performance issues. Please note: This does not cover any damage that is caused by mishandled use or liquid damage. Unauthorised third party repairs will void your warranty.

The length of the warranty period is 12 months from the purchase of the device..

OzMobiles Extended Warranty - iPhones only

Our OzMobiles extended warranty offers an additional 12 months of warranty coverage on your newly purchased iPhone. The extended warranty period offers the same coverage as our standard warranty, but for an additional 12 months so you can have peace of mind knowing you are covered.

To purchase an extended warranty, simply add OzMobiles Extra Care before purchasing your device, it's that easy!

Need to contact us about your warranty?

If you are having any issues with your device please get in contact, our friendly support staff are always ready to assist with any questions you have on OzMobiles Support.  

How we rate our devices

How we rate our devices

New

Ex-Demo

All our used phones undergo an

OzMobiles 60-point Health Check

Good

Average

Fair