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Help with Delivery

I have just placed an order, when will I receive my tracking details?

A tracking number will be generated once your order has been shipped. These details will be emailed to you within 24 hours of your order being shipped.

To track your postage please visit the following Australia Post page: https://auspost.com.au/parcels-mail/track.html#/track

If you have not received your tracking details within 24 hours of your order being shipped, please feel free to contact us via our online form, email or Live Chat.

How much will the delivery cost?

Other than eParcel or Express post, delivery is 100% on us :)

What if I want eParcel Post?

You can pick the eParcel delivery option for only $16.90 during the checkout portion of your order.
This will take approximately 2-7 business days and is insured.

What if I want Express Post?

You can pick the Express Post delivery option for only $19.90 during the checkout portion of your order.

This will take approximately 1-2 business day and is insured.

When will my order be dispatched?

PayPal & ZipPay: Orders placed on a business day will be dispatched same day if ordered by 12.30pm. Orders placed after 12.30pm or on a non-business day (weekend, public holiday) will be shipped the next business day.

Credit Card: Upon making your purchase we will debit your card with a tiny amount and pop you through a text and email.

Once you confirm this information with us via email, we will pop your order in the post the very next business day.

How do I pick up my device?

For any purchase of $150 and above, you are able to select pick up as the delivery option and pick up your device for free from our pickup location available in the Melbourne CBD.

All you need to do is place your order online and choose the "Pickup (VIC only)" payment method. Once your checkout has been completed, please allow up to 2 hours for us to prepare your order for you. You will be sent a text message to let you know once your order is ready for pickup.

Note: Orders placed after 3:30PM will not be available for same day pickup, however will be available for pickup from 9:00AM the next business day.

For more information regarding this process, please visit our pickup page.

Help with Devices

Out of Stock?

Oops! Sorry about that!

Keep an eye or two on the website because you never know when that item will pop up again!

The devices our supplier send us vary depending on availability but they always send through what they have available. Once our team of experts are finished testing the devices to make sure they are ready, they will be put up on the website ASAP!

Need help finding a suitable replacement? Feel free to contact us via Live Chat or via our contact form.

Help! I've just ordered the wrong device! What do I do?

Don't worry, we can certainly help you! Here's what you'll need to do:

Place a new order for the correct device you are after.
Once you place the new order we can refund the first order in full, you'll just need to pop us through an email to accounts@ozmobiles.com.au and one of our friendly team members will fix this up for you :)

What if I've already received the device but want to cancel?

If your order has already been sent you will need to return the phone before we can issue the refund.

If you do not wish to place a new order there will be 15% restocking fee.

Why do I need to pay a 15% restocking fee?

The restocking fee is to cover the general costs for the return such as postage, marketing admin, and other incurred costs. We do not profit from this fee at all.

What cosmetic condition are your phones in?

Our devices are categorised into five conditions to easily describe the condition of the device.


  • New: These phones have never been used, and are all genuine Australian products.These are new phones, 100% Australian sourced. They all come standard with Australian manufacturer’s warranty. Please check the individual product details, as some of our new phones can differ slightly in how they are packaged, and what they come with.


  • Ex Demo: These are phones that for one reason or another have been used for demo purposes, out of their package at some point in time, customer returns, factory seconds or phones used briefly. They are in 'as new' condition with minimal / no marks on them. We run thorough tests on them before they go out for sale on our website. We sell them a little bit cheaper because they aren't brand new, but we assure you they are in perfect condition externally and internally.


Used: When we source a second-hand phone that is in terrific condition and perfect working order, we sell it as a used phone at a heavily discounted price. You may encounter some scratches or discolouration of the body, but nothing significant. Whilst these devices have rarely been returned for any issues, if you are unsatisfied with the device you are more than welcome to contact us via email and we'll assist you in the assessment and return of the device. The categorisation 'Used' is broken down into three sub categories as listed below:

  • Good Condition: Our 'Good Condition' grade means that the device is in a generally good condition with little or no scratches on the screen, nothing obvious which can be seen when the screen is on

  • Average Condition: Our 'Average Condition' grade means that the device will be showing obvious signs of wear. There might be minor scratches on the screen and standard wear and tear on the sides.

  • Fair Condition: Our 'Fair Condition' grade means that the device will have wear and tear that is obvious, may have scratches on the screen and dents/chips around the edges. There may be minor wear and tear on the sides, nothing major.

Do I receive any kind of warranty with my purchase?

Yes absolutely!
We provide 12 months OzMobiles warranty for all of our devices!

Coverage:This covers any manufacturing faults (software or physical faults) that you may have with your device. Please note: This does not cover any damage that is caused by mishandled use or liquid damage.

You can also purchase an extra 12 months of OzMobiles Extra Care for iPhones - this will cover you for an extra 12 months after the initial warranty expires.

Are all phones for sale unlocked?

All devices at OzMobiles are unlocked and will work with all Australian networks.
We only house genuine Australian stock.

This means that you should easily be able to use your preferred service provider when receiving the device.

Can I use the SIM I already have with the device I purchased?

Yes you can, but you will need to confirm that it is the correct size.

The first thing you should do is check to see what type of SIM you have with your current device. The most common sized SIM cards that are used today are 'nano' and 'micro' sim cards.

Each device on the OzMobiles page will have the SIM type listed beneath in the device specifications. Once you determine if the SIM is the same size, you can use your current sim with your newly purchased device.

I have an issue with my device, what do I do?

If you have a support issue with your device, we would be more than happy to assist you with your query.

If this occurs, please send us through an email with your order details and any information regarding your support issue to our support team via: support@ozmobiles.com.au
One of our friendly support agents will get back to you via email within 1 business day of your query.

Please note: As we are an online company, our Live Chat services are able to assist with general inquiries only. If you have a support issue, the quickest way to have your issue looked at is via the support email listed above.

How we rate our devices

How we rate our devices

New

Ex-Demo

All our used phones undergo an

OzMobiles 60-point Health Check

Good

Average

Fair