OzMobiles Fraud Prevention/Authentication process

In recent times we have experienced a high number of sales from fraudulent credit cards.

To protect our customers and ourselves we have now implemented an authentication process for new customers.

Note: This is a once off. If you are a repeat customer, select 'Repeat Customer' in the additional information up the top right when completing checkout.

You may have already received an email regarding this after placing an order using credit card, if you do not receive this email, that's ok!

Please view the process below:

  • We'll debit your card an amount under what the original price was when you completed the checkout (it will be anywhere from $0.01 cent to $0.90 cents less)
  • Check your online statement to confirm the exact amount
  • Confirm the exact amount when you are asked to verify your card when logged in during checkout. Note: You need to enter the exact amount i.e. "$569.20"

No access to internet banking?That's ok! if you can't log into your internet banking just give your bank a call and they will give you the amount to confirm with us.

If you do not want to go through this process you can select one of the alternative payment methods such as; PayPal, Zip or Pickup (Pickup - Melbourne only)

Please see our FAQ page for any additional information. 

Update 27/11/2019 3.24pm
Please Note: There is a KNOWN bug on our website where REPEAT customers from the old website are still being asked to authenticate when using their credit cards. We are aware of this and working as a priority to fix this asap. We apologise for any inconvenience.

 

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